System restore is blocked. Anti-virus and other programmes can't solve the problem. You can search registries for infected files, but it isn't simple.
Reboot the computer in Safe Mode. Run your anti-virus and anti-malware programmes.
Virus defeated! Ok. Let's restore the system restore function: eliminate previous points by clicking the eliminate points button in Win 7 and by setting space for restore points to zero in previous Windows versions. Reboot the computer and create a new restore point, and restore the space setting.
Only do this after you have resolved all virus problems.
If all these possibilities fail, reinstall windows. This means you must also reinstall all your programmes and settings, but it will return your computer to health and stability.
Most computers have a special drive which includes all the files necessary to return your computer to its original factory condition. Read your manual for instructions. These usually mean pressing a combination of keys immediately after switching on your computer.
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